I was sold the car with a tire pressure issue which was supposed to be sorted before i collect it, it wasn't so they booked me in later to fix that and for over a year they had me bouncing between Aston and west brom while they held the car and made me pay for alternative means to do my commute.
They were never able to fix it at either branches so i took it to a local garage who sorted it on the first try.
They really pushed the upsell and made me end up buying the service pack and warranty pack, but of course the warranty doesn't cover what matters.
There were other important issues which arose over the following month i bought the car including a coolant leak which caused it to overheat and shut down as well as a leak under the gearbox, did they even do a check on the car when they recieved it?
Again bouncing me around the branches and taking time out of my day to juggle my day job and sort this all out over a duration of around 15 months.
The manager at the west brom branch (steve) even told me "well you shouldn't have bought the car then".
The aftermarket at Aston (carly or something) were useless and no technician was able to fix the issue even after a specialist vw and audi centre had found the problem and communicated it to them.
Absolutely disgusting how unprofessional, incompetent and disorganised these guys are.
Put me off evans halshaw entirely and now i tell everyone about this experience, to avoid this dealer and to make them aware of how these salespeople just want commission off you by flipping faulty cars with false promises.
4 years ago
Evans Halshaw has a
2.3
average rating
from
341
reviews
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