Purchased my Hyundai Fastback at the end of September 2020 as a preregistered car with 56 miles on the clock. It was just under a 1 year old when purchased, being registered in September 2019.
Prior to having the car a year I had the car serviced on 17th September, within 2 years .
2 years from the car being registered the battery started failing. I spoke to Hyundai Evans Halshaw Leeds on 22nd October to say the battery was failing and the age of the car. They stated that It probably was something else and needed a diagnostic. I had with the help of a retired auto electrician decided that it would be the battery, but they said they wouldn’t replace it without a diagnostic. They did NOT say that the battery was not covered under the 5 year warranty or that they wouldn’t cover it just 2/ 3 weeks outside the warranty.
As a result I struggled for 2 weeks, charging the battery until they could fit me in for a diagnostic. Come the diagnostic, yes the battery has failed!
Had the garage advised that the battery would not be covered I would have purchased a battery, not wasted 2 weeks of having to jump start the car and not been charged £126 for a diagnostic which told me what I already knew!
To add insult to injury they wanted to charge and additional £320. For a Hyundai battery which again only had a 2 year warranty. I have since purchased a Bosch battery for £120 with a 5 year warranty.
Despite complaining and putting in a formal complaint they have not responded. I was treated with total disrespect and am appalled with their service / attitude.
DO NOT USE HYUNDAI EVANS HALSHAW LEEDS. CAN RECOMMEND CARS2 HYUNDAI BRADFORD WHERE MY GRANDAD HAS HIS CAR SERVICED.
3 years ago
Evans Halshaw has a
2.4
average rating
from
336
reviews
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