Burnley Branch, bought a Ford Focus, happy with the purchase a number of years ago. The gripe is with the communication from the garage when I had the car in when it lost power. It turned out the timing belt had gone and needed a new engine. It took 5 Weeks to diagnose the problem apparently using their best mechanic on diagnostics who had 40 to 50 years experience dependant on who answered the phone. The car has less than 60k on the clock. As I said it was lack of communication on the progress that was annoying, when asked to keep me informed it was not forthcoming. To compound matters when I sent a recovery wagon to pick up my car he was told a payment for the diagnostics was outstanding. It wasn't, I had an email thanking me for payment prior. Again lack of communication from the accounts department to the branch. Who bears the cost of re sending the recovery wagon. Guess!!!!!! Unfortunately this has left a bad impression on this branch and has put me off purchasing a future car from Evans Halshaw.