If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. * UPDATE* As usual just a standard response to any complaint. Pendragon customer services response (automated response) If you want to take your complaint forward then you would need to do so independently outside of the company. The details for the ADR scheme below: National Conciliation Service PO Box 6562 Rugby CV21 9QP Email: contact@nationalconciliationservice.co.uk Save yourself any stress and by your car at another dealership.Nice to see they are putting fake reviews up to hide real customers experience.