Was looking for minus 10 stars but no available, what a shame, it would have shown my true feelings. Ordered a car on Motability, early July from Evans Halshaw, Vauxhall, York, was told I may have a wait. After over 6 months of no contact, not even a courtesy call or email, I contacted them via email asking for an update, this email was ignored. I phoned to ask to speak to someone about my order, the person dealing with it was with a customer, but he would return my call as soon as he was free, no return call. I waited 24 hours and phoned them back, explained I was chasing an update, was again told the person dealing with it was with a customer, and he would return my call as soon as he was free, I said that I was still waiting for yesterdays return call and was told that the person dealing with me was on his day of yesterday, even though yesterday he was with a customer. Again no return call. Phoned back, guess what, he was with a customer and would return my call. I made it clear that if I did not receive a call within 2 hours I would be cancelling my order. No return call, but gave them 4 hours, in order to be more than fair. I phoned back and asked to speak to someone who could deal with cancelling my order, you got it right, everyone was busy. But I was told by the person on the phone that they would deal with it straight away and cancel the order. Went to a dealer I had used before to order another car, found out my order had not been cancelled. The dealer attempted to contact Evans Halshaw York, he could not even get an answer. The dealer then contacted Motability, who tried to contact Evans Halshaw York, they could not get an answer to their call, so they cancelled the order. I selected a new car, told it would be ready in around 4 week, which is a bit different to over 6 months without a confirmed delivery date. Evans Halshaw have shown no customer service at all, shown that they do not really care about the customer, and it looks like they do not even care about sales. I was ignored and lied too, even prevented short term from ordering another car. I would advise anyone thinking of buying a new care, if you want stress free avoid Evans Halshaw.