Stay Away from Sunderland Evans Halshaw. I purchased a Nissan Leaf 2018 from Evans Halshaw on 18th March 2024. Shortly after, I discovered that the navigation system was not functioning. Despite trying new wires and contacting Nissan customer service, I received minimal assistance and was directed to the nearest Nissan service center.
Upon taking the vehicle to the Evans Nissan service station, I was informed that the earliest available appointment was on 23rd April 2024. After the inspection, I was shocked to learn that I would need to pay £3000 to replace the entire system. This amounts to nearly half of the car's total cost, which primarily covers the entertainment system.
I feel deceived, especially since the vehicle should have undergone a thorough check before being handed over to the customer. The delay in addressing the issue due to the lack of available appointments further exacerbated the situation.
I really had bad experience with Evans for their unprofessional conduct and failure to promptly address the issue. I asked them that I would like to return the car or exchange it for a vehicle of equivalent value. Keeping this car is not feasible given the substantial cost of replacing the entire unit, and the issue was not disclosed at the time of purchase. But there was cold response from them as if they are not bothered. I am planning to take this to consumer court. I bought this car exchanging a good running car.
11 months ago
Evans Halshaw has a
2.3
average rating
from
357
reviews
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