Nothing but a bunch of liars its no wonder they don't record phone calls they have with customers, make them put everything in email or record your phone calls because they'll deny ever saying anything and the complaints team which is just a manager at the branch your complaining about will just take their word over yours. I bought a car from them a few weeks ago, i was messed around constantly and advised to come down and view the car just to turn up and be told the car isn't ready and i was lying about someone telling me to come down which makes a ton of sense! i was told the car had full service history and was well looked after, car has had 1 service in 7 years and all they did was perform a minor service on it prior to sale which i wouldn't even class as a service but lets say 2, apparently 2 is now full service history. I put in a complaint and it was just sent to the same people who have been lying and not communicating with me so i don't even need to say how the complaint went, car also didn't have a spare tyre or jack kit and no mats or parcel shelf, i got offered a service and parcel shelf as a good will gesture for being ripped off £2500 because their staff lied but of course they denied it, sales team also broke data protection by sending me documents with private info on like the price they paid for it off the previous owner and also bank details of a company they use. Still waiting for my service to be booked and my parcel shelf, getting very close to just driving it back and leaving it there for a refund, communication has been terrible and simple issues could have been fixed within days if they actually knew what they was doing, tried to push me into buying a warranty and claiming they dont make money off it which is another lie, also told me when i said no i was basically silly as their 3 month warranty only covers up to £500 etc when i know consumer rights covers act covers anything for same amount of time as their warranty as long as you can prove the fault is a progressive fault and couldn't have been caused by you driving it for x amount of miles and the warranty is a rip off anyway, they just resell it and are very smart with how they choose which parts are covered and which are not. Once my service is done and parcel shelf i will never buy another car off them again, it takes so much effort to get a simple reply and its always 'give us x amount of days' so you do then they say 'no i told you a week not x amount of days' but in the end you just get fed up of them, i made it clear i want a major service considering the car is almost on 61k miles and its last full service was done at 29k miles but i don't doubt for a second they'll try doing a minor service on it not realising my mechanic will be taking all plastic covers off to see what's actually been changed afterwards and if they have then we'll be going back again and again until they get bored or force me to reject the car and cost them money, also forgot to mention i was told the car had paint work consisting of bumpers being resprayed and alloys being touched up, if these bumpers have been resprayed i'd be concerned considering its got chips and scruffs on it so yet another lie and also told alloys were stripped and repainted and not just touched up when its clear they've only been touched up with a pen off Ebay as they look a mess on two of the alloys, wont name names but this 'salesman' telling me FSH and the car had paintwork etc done needs sacking, wouldn't trust him to sell me a 50p lollipop let alone a car.