Sold a faulty car. Disgraceful. We traveled 2 hours to this dealer, to buy a Toyota Rav 4 from the Coatbridge branch of Evan Halshaws resently. Firstly the engine cover was missing. We also noted that the coolant level was low, so we asked for this to be topped up. The salesman was insisting that we bought the extended warranty, I wonder why? We checked the fluid level when we got home and it had dropped again, this kept happening. We looked up this issue on the internet and it indicated a problem with the cylinder head gasket. We told the sales manager at the dealership that we were rejecting the vehicle and wanted a full refund. They insisted on repairing the problem, but we refused. They wanted us to drive the vehicle back to Coatbridge, 2 hours away, we refused. Eventually after multiple phone calls, by ourselves a low loader was arranged to collect the car. On every occasion we have had to phone, as no one phoned back, as promised. The communication at this branch is abysmal. Infact , non existent . The manager was useless. He should lead his staff by example, and didn’t, there are training needs here. There are clearly issues at this branch, with complacent, incompetent staff, who have no idea how to attend to customers professionally. Also i have serious concerns about your service department, who can’t even identify mechanical faults with the cars for sale on the forecourt. The higher management need to address training requirements at this branch, or employ new professional, motivated and honest staff. ABSOLUTELY SHOCKING. I advise you never to buy from this branch at Coatbridge. Glasgow.