Evan halshaw Warrington
Well where do I start.
This is an honest and accurate review
I can’t believe this is happening to me to be honest but ok this is what happened
Car number 1 was purchased in January 2024 from Evan’s halshaw Warrington it’s wass a Vauxhall Astra diesal.
When I received the car it was leaking exhaust fumes inside the vehicle from a dpf filter that must have been fitted and aligned incorrectly , even though the car had a fresh mot and the dpf filter check was part of the mot so they obviously didn’t do it .
Long story short it took 6 months for them to take the car back they only did so because I like today left a honest review online mentioning their manager s name Gavin as being the culprit that simply refused to take the car back I also got the ombudsman involved
Even though I had the evidence ( a full diagnostic report stating the fault) and the fact that me and my young family could have DIED through carbon monoxide poisoning.
At first Gavin tried telling me that the car had now depreciated and he was unable to refund my £2000 pounds deposit and it would now work out a lot less and I could use that as a deposit onto a new car.
At this point I was so desperate to get the issue resolved that I agreed.
It was only when a guy from my finance company had him on the phone for 2 hours explaining the law to him that I had a full unwind and my money back after 6 months of of stress, nearly losing my job because of no transport and it actually made me feel quite ill in the end .
Anyway the issue was being rectified and I was relieved .
Instead of refunding me directly gavin suggested the deposit went on a new car with these guys to be honest I just wanted a car and end to the matter so against my better judgment I agreed .and also he asked can I do him a small favour and remove the review witch I did
Car number 2 a Vauxhall Astra and diesel
After 6 weeks a engine management light appeared so after the last experience with Evan’s halshaw Warrington I made sure i let everyone know ( finance company and Evan’s halshaw Warrington in writing (emails) as I know I needed to cover myself because these guys would definitely try it on .
It was booked into Evan’s halshaw cardiff and they did a full diagnostic report which stated an adblue system fault.
They said that they had turned the engine management light off and road tested it and it seemed ok but if the fault reoccurred then they would have to replace the adblue tank and injectors.
Ok I took the car and 2 weeks later the fault reappeared I then had to wait another 3 weeks to book it back into Evan’s halshaw Cardiff who confirmed it was adblue system fault again
When it went in I was phoned in the afternoon to be told by Evan’s halshaw Cardiff that Warrington had refused to pay for the repair and it would cost me £4000 I obviously refused to pay and was told to pick the car up unrepaired .
Which I did and it went into limp mode on the way home . It is now undriveable and outside my house
I phoned Gavin and asked him to sort this out as consumer law states that within 6 months the dealer is responsible for the fault and as it was a failed repair they are still responsible.and this fault was identified within 2 months of purchase
I did speak with him and he said he would look into and phone me back but he didn’t he emailed me and said he’s not paying
I’m quite shocked Gavin someone on your position fails to understand the law.
So iv now passed it on to my finance company who are fully supportive by the way and have confirmed that I have the evidence and the law on my side as you are fully aware.
I am now in limbo paying for a car I can’t use while my finance company waits for response of this man
I know this will get sorted in the end because we live in a country with laws against this behaviour
PLEASE BEWARE because honestly if your car breaks they will try anything to get out of paying for it.
They will also try to sell you an extra warranty that they can change the terms and conditions of at will .
They used this as an excuse because I refused to purchase it .
Anthony Isaac
1 month ago
Evans Halshaw has a
2.4
average rating
from
336
reviews
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