I am writing to formally address the persistent issues and unsatisfactory service received following my recent purchase of a Vauxhall Insignia Diesel Grand Sport 1.5 Turbo D Ultimate Nav (Pepperoncino Red) YE21 KHJ from the Wolverhampton Evans Halshaw dealership. Summary of Events: Purchase Details: I located this vehicle online in mid-March 2024 and visited the Wolverhampton dealership on March 30, 2024, to view and test drive the car. During this visit, I agreed to trade in my car, finalized the purchase, and confirmed that a full service and MOT would be completed before collection the following week. Collection and Immediate Concerns: I collected the car on April 6, 2024, as scheduled, with dealership staff assuring me that the agreed service and MOT had been completed. However, the dealership only provided a 3-month warranty, despite the vehicle being just three years old. I raised this with staff members (Alex Woolley and Mark Gregory), but my concerns were dismissed. Major Breakdown and Subsequent Issues: Five months later, on August 23, 2024, the vehicle’s oil pressure warning light activated on the motorway. I had to stop immediately, and the car was towed to my trusted Geddington Service Station. A full service was conducted to identify the problem, but the issue persisted. I then had the car towed to Forrest Gate Vauxhall dealership in Corby, where a possible engine seizure was diagnosed. Wolverhampton Contact Attempts and Escalation: I began contacting the Wolverhampton dealership on October 5, 2024. Despite multiple follow-ups on October 8 and October 11, my inquiries were repeatedly ignored or deferred. During this time, Carl from the Corby dealership attempted to contact the Wolverhampton service department for records but was dismissed without resolution. Misleading Service Records and Warranty Discrepancies: On October 22, 2024, I finally obtained the service documents. However, they revealed only a mechanical inspection, not the full service I was assured of. Additionally, Vauxhall customer care informed me of two outstanding recalls on the vehicle (a heat shield recall from November 2022 and an oil pressure software update from July 2022). Neither of these recalls were addressed before the sale, and I was not informed of them at purchase. Impact and Unresolved Issues: The unresolved service and communication issues have left me without a functional vehicle and forced to bear the cost of a hire car to continue working. Despite repeatedly reaching out to Steve Harris, Chris Hewlett, and other Wolverhampton staff, I have been met with delays, incomplete information, and dismissal of my warranty rights. Additionally, Wolverhampton’s oversight in selling a vehicle with two critical recalls has likely contributed to the engine issues, putting my safety and investment at risk. Request for Resolution: Given the circumstances, I request immediate action to: Cover the cost of necessary repairs or contribute towards the replacement of the engine. Provide compensation for the incurred rental car expenses due to Wolverhampton’s service failure. Offer a full-service record and warranty re-evaluation to ensure that the vehicle meets all Vauxhall standards. If this matter is not addressed promptly, I will escalate this matter Legally. Mr Paul Pratt