Bought a van online from these crooks in August. Within ten days, the vehicle developed a major fault. The warranty is third-party, and you’re expected to arrange and find a local dealer willing to work with the warranty company. Most local mechanics refuse to work with insurance and expect you to pay upfront and then get reimbursed. Additionally, the hourly rate covered by the warranty doesn’t match the rates charged by most mechanics, meaning you’ll still end up paying for part of the repairs – even under their standard 3-month warranty. This is why we returned the van to E&H for repairs. It’s now December, and the van has been returned with the same fault three times. In the five months since purchase, I’ve only had use of the van for about three weeks. I’ve now decided I’ve had enough and no longer want the vehicle, as it’s clearly not fit for purpose. However, I’ve been told I’ll be penalised £571 due to mileage driven by my employee in the short time we had the van. Most of that mileage was clocked up driving the van back to their depot – we’ve only driven about 1,000 miles ourselves. The sales lead is always apologetic, but words mean nothing without action. We’ve had to constantly chase for updates, being promised we are a priority, only to hear nothing for weeks unless we initiate contact. When we do, we’re told the sales leader is either on holiday or in a “meeting”. On Fridays, you’ll get an email claiming a staff member is looking into it, but by Monday, that staff member will have no information and say nothing can be done until the sales leader returns. It’s a never-ending cycle of passing the buck. As a result, I’m now vanless and out of pocket. Avoid this company at all costs, especially if you’re a small business owner. Not only will they cost you financially, but they’ll also cause an enormous amount of stress and waste your time – all for what should be a straightforward process of buying a vehicle.