The sheer level of incompetence on display from the car store in York is actually staggering. After a 5 hour conversation we needed to buy my car.... cash. The transaction was still handled so incompetent that I am now potentially 20k+ in debt, including fines and not to mention my first ever legal charge brought against me, after customs took my car because not only was I not given a V5 cert when I bought the car, which I'm pretty sure it's highly illegal, but have been informed for the better part of a year that it is not their problem and there is nothing they can do about it. In a follow up display of pure incompetence that rivaled the first. I was told by 1 employee he could just order the cert to the store and it would be there in 5 working days, I called back and was informed it was never ordered. Then followed up by the manager who guaranteed I would be updated at every step and he would handle it personally, informing me when I rang, because he didn't answer yet another call or email, that he doesn't know where it is, it might be there. I am now forced to sue to recover my losses because one of their employees could not fill in a form after already illegally selling me a car. I can not stress strongly enough how much you are gambling handing thousands to people who clearly understand their business in such a minimal capacity.