Cramlington - sales superb, customer service team caring, technicians and service manager a disaster. After 3 cars in 6 years, why don't i learn. If you buy a car get it serviced elsewhere. To add to the catalogue of disasters this us the second time they've lost my manuals/service books. Ist time after agreeing to replace they found them a couple weeks later. This time after it was in for a recall they suggest its my fault coz i didn't tell them within 24hours and possibly took them out myself??? -really - who checks until they need them?? the service manager added insult to injury by say they deal with the books differently on different cars - the last one was a Mokka so presumably they only loose these books and not Crosslands- really ??? Ive told him to re-think his argument. Needless to say i have to purchase new books. AVOID