I have delayed writing a review for several weeks to give you a chance to contact me, but shame on you Evans Halshaw Chester. I paid £200 to RESERVE a car, viewed it, confirmed £200 acted as deposit and agreed collection day, which you extended (because you couldn’t provide things that had been promised, basics; like its service history). Outrageously I’m EMAILED late afternoon the day before collection day to advise you’ve mistakenly sold the car to someone else! Worse was to follow; so many broken promises made by the infuriating (that’s as polite as I can be) ‘Sales Leader’ to put things right. I made a complaint, all documented and following your guidelines, to be promised umpteen times that ‘Martin Marsh the Dealer Principle ‘would call me. Nobody has had the courtesy to call me. I am so glad I didn’t buy a car from you, if you think this is an acceptable way for a company to conduct their business, I feel so sorry for anyone who has an issue with a car they actually had the misfortune to purchase from you. An apology, made with some sincerity and by someone in authority would have gone a long way, as it is, I’m left assuming you haven’t bothered to look into, or even read my complaint. I guess one thing that Josh the Sales Leader got right was when he told me if I made a complaint, his response was something along the lines of: They’ll come to me, I’ll say it was a mistake and that will be it. And incidentally, if you’re a potential customer, you may be interested to know that Evans Halshaw does not subscribe to The Motor Ombudsman’s code of practice and is therefore not accredited by them.