My Mum bought a car from the Wrexham branch 9 months ago. They lost the service book to start off with, we should have taken this as an omen! She has just found out that although she was told a year tax was included it was only taxed for six months! They also haven't even registered the vehicle to her hence no tax reminder...disgusting. Looking at her paperwork the log book is a photo copy. My Mum has been distraught and we are angry to say the least! I bought a car off them which was more expensive and they couldn't have been more helpful...funny that isn't it.