If I can give 0 rating I would. Awful, Negligent, Irresponsible and Careless are the some of the words I would use to describe them. They called me to inform the part has arrived and that I can bring my car in, booked my appointment for Friday 9am to pickup my car at 4pm. Dropped it off at around 8.45am and was not provided with a Courtesy Car. Called them at 3.30pm to let them know I will be there in half hour to pick up my car, I was told oh wait your car is not ready as one of the part is not yet arrived. How can some one call me to tell me part has arrived and accept my car and open it up and then realise oh, not the right part. What kind of Mechanics do they have ?!. Anyway I need to pick up my son at 5 but no car, refused to provide courtesy car so I had to use a taxi. I was told car will be ready by 6 so I can pick up Saturday first thing at 8.30am. Then later on Friday got a call saying it not be ready on Friday 6 rather it will be Saturday 9.30, then I called them at 9.15 on Saturday to let them know I am coming. I was told no part has not arrived it will be 11.30 now. They rang me at 11 and told me can't do 11.30 anymore as it's incorrect part still and told me it will be Monday now and offered me finally a Courtesy Car by which time I had completed all my shopping using Taxis (as in more than one). I had to take the day off on Monday to pickup the car and again, not ready at 8.30 on Monday, then it was 9 and then it was 11.30 and finally completed and pickup my car at 12.30. I had 3 issues to resolve with the car, fixed 2 and told can't fix the other as they think everything is fine ?!! Worst dealers ever, they just want new customers and once you are a customer then forget about anything, you practically don't exist. A word of advise even after all this if you are going to use them then call 3 or 4 time to get them to check every single part and ensure it will fit your car or better yet get them to send you the part number they have so you can check yourself, after which it will be unlikely that things can go wrong but I am sure they will manage to surprise you. This was in Evans Halshaw Vauxhall Leeds in Gelderd Road near Shell.