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Where to start...6 months in with a DS3 purchased from them and whole engine completely malfunctioned 4 months out of its warranty,3 years left on the PCP deal and ABSOLUTELY no help whatsoever from the branch, quoted me £11.5k to repair a £9k car at the time. Through nearly a month of chasing and me doing all the work we got a discount to get the repairs done, they lost my service book so wanted to void any discount to repair the car, so it was only when I told them how to do their job they pulled their finger out (by getting them to ring up the previous Citroen garage). Incompetent after sales then charged me 3 times the amount due to not being trained on how to use a “new” system, literally had no money to pay any bills in my bank for 2 weeks whilst they sat back and did nothing to help. Have lied about what MOT criteria is required to get non mandatory fixes through, I was quoted £500 to replace a whole DRL... took to my local garage who found it to be a lose wire, billed me £40 for their time to get it fixed. BEYOND dissatisfied with Evans Halshaw... how they sleep at night I don’t know, right from the bottom to the management there is no interest for the customer whatsoever, sad thing is this isn’t all of the issues we’ve had with them... AVOID AVOID AVOID!
4 years ago
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Evans Halshaw has a 2.3 average rating from 341 reviews

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Alice, Customer Support

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