My experience with Evan Halshaw has been awful, I had gone to view some cars on Monday 28th July 2020 and seen one I liked asked if I could test drive the vehicle which was agreed even though he went to a ford which was the wrong car when I queried about the Kia, I finalised all the paperwork for a Kia Sportage Vehicle. The following day as arranged I was sat there for 4 hours and told that I could drive away within another hour… 15 minutes later the staff member tells me the car has actually been missed for a vehicle service check by Evan Halshaw to make sure it was safe and road worthy before it was put out on display to which I already had test drove prior. A staff member informed me that it needed 3 new tyres which is on the MOT that came with the vehicle that they clearly never checked in the first place and that I would be able to collect the following day or the day after as it would of bin done in the workshop .. Which was fine was told I would be informed when this was sorted. I called on the Thursday 30th July 2020 as I didn’t hear anything to then be told that it had been booked in with ( Kia Workshop ) I have never known it to be so difficult to actually try and find out why it was booked in with them in the first place and then to find out that it is actually a steering rack that needs to be replaced due to a fault. I had sold my car at the start due to them assuring me I was getting the vehicle as soon as and then they had the decency to offer me a courtesy car yesterday after all the trouble they have coursed me which I obviously declined as this should have been offered at the start to at least give me some help with getting from and to work. I have been waiting since the 29th July 2020 for this vehicle and they still don’t know when they will get it back from Kia I have just been messed around, I have been passed to majority of the staff as certain staff can’t be bothered to deal with the situation. You will never deal with only one person, the advertising is shocking as you will not drive away within 1 hour. I am only doing this review as I wouldn’t want anyone else to be in the same situation where they purchase a vehicle that probably hasn’t been checked for safety procedures and is not fit to be placed on the pitch they will not keep you updated with any information of your vehicle I had to do all the chasing, the customer service is terrible, any questions you have will most likely get over spoken or you’ll either get the impression that they don’t want to answer. Don’t get me wrong I’m not saying all the staff are this way only the main ones I dealt with there was 1 specific person would try to get out of every call with me and be (Busy) all the time or it would of bin a case of leaving a message to call me back but it never happens. I rang yesterday to speak to one of their team leaders and I was told they will try to put me through if he is not busy, at the same time I was receiving a call from them so I hung up and answered . He thought I was another customer about a Vauxhall vehicle and it sounded like they were having some problems with it also. When I told him who I was he did not sound very pleased of the error in the call considering he tried to avoid speaking to me. Makes me wonder if people’s information is accurate. I do find it quite concerning. I think the whole place needs to be taken a very careful look at to make sure that all the vehicles are actually safe to purchase and their data protection and customer information is kept confidential and safely in place.