spoke to a salesman called Richard over the phone at Evans Halshaw Merthyr Tydfil. arranged a deal for Bmw 320 , px value was good . deal was good . then a sales invoice came through with a £500 warranty added . i asked him to remove but keep the finance level the same as only want to put down £2000 . spoke to them yesterday as no new sales invoice had been sent through . new one appeared on whats app to still show a 2500 deposit . i questioned , as agreed two weeks ago to a 2000 deposit . the finance was less so assuming they made a error , i asked him again to keep deposit at 2000 not 2500 . he answer was we cant and your have to pay it . after getting no where he blocked me on whats app . i emailed his boss to be told the finance company down valued the car on the 5/8/20 so i could only borrow the new amount against the vehicle . i asked why i wasn't informed about this . no answer told do i want the car or not . i got hold of the dealer principal who told me the same , again no apology for his staffs lack of care and all he wanted to know was i buying the car . NO CUSTOMER SERVICE WHAT SO EVER .