My Renault Zoe has now been booked in with them for the 3rd time. There was a problem with my heating so booked it in in April only to be told when I arrived they could not get any parts so to take it away. Booked it again 2 weeks ago and was told it needed re gassed. Charged me for the repair and I drove home. Absolutely no heating so rang them straight away. Left 5 messages that day and was told the person who knows about this is on another call and will call you back in 30 minutes (That was 1 week ago). I put in a complaint through their Resolver system which they ignored. Resolver sent them a reminder which again they ignored. So today I rang them and explained what happened Not a word of apology nor an explanation as to what happened, I could not get a courtesy car due to Coronavirus (Curious this does not stop them selling cars).This must be the worst company ever. Rude unhelpful staff, no apology or explanation as to why they did not even check the repair.