The digitization was great - we are very happy with everything My issue is with the 'automatic' communication - my contact info wasn't saved even though I was emailed a referral to a pick-up site and filled out the electronic form at drop off. There was no automatic confirmation of receipt of the originals nor any updates until they were entered into the digitization process (weeks after pick-up) at which point I was inundated with emails about additional services. Automatic contact re-return and pick-up date of the originals was fine. I understood that there was a lot of business and didn't mind the wait for digitizing, I just would have preferred not to have to keep calling in to find out what was going on.