Unfortunately this was a very bad experience. Very difficult to speak to anyone at company. I tried via phone and e mail with no response. I paid over $2000. 00 for this large job of my family’s pictures and films and the original estimate was $1200.00. It appeared that the quality was not enhanced at all, the audio was missing in large areas (that was good on original)and so many doubles. The labeling was not even close to what was on tape.They copied 20 tapes that were old tv shows that my kids had taped over family film's. That’s when it was evident that absolutely no one was paying attention. I had told the company representatives originally that over taping might have happened and I was told if this was noted I would receive a call to discuss. I dropped the job off in October and was told it would be complete by Christmas. When it came to the week before Christmas and I still did not hear back from them I really pressed for at least a call back regarding status. Within a few days the job suddenly was complete without anyone again calling me back. It seemed to us that the job was forgotten and suddenly just done without any one even looking at what they were copying and absolutely no effort. This was something that I had been looking to do for years and finally decided to go with this company obviously I chose wrong. I have contacted them again and asked to speak to someone and have not heard back at all. Horrible company I suspect this is just done by AI with no human involvement. Pat