My experience was not that great to be honest. We had a big order (over 40 tapes) which translates to a lot of money. I felt like Everpresent didn’t care that we were investing in this for our family. We were not offered any discounts or anything like other companies do. I wanted to support a local Massachusetts company as that’s where I grew up, but I am disappointed in my experience. There were so many extra fees for titling of files and DVD’s. We opted not to add these on. I have been going through and manually changing the names of the files. It’s a little ridiculous that it isn’t included to be honest. They have to title the files anyways with “Video Memories XX”. Other companies include titling in all orders. Additionally, communication was not good. They claim to have a representative for you, but every time I called or had to do something...it was a different person on the phone. We found 40 more tapes after our initial order and chose to go with a national company instead. They were priced much better and we were able to add on a DVD to that order for only $80. Whereas, Everpresent was asking for hundreds of more dollars for a DVD Set (for an order of our size...over $300). That is part of the reason we didn’t return. Yes, I still would like DVDs of those digital files from my Everpresent order, but it’s crazy to ask for hundreds of dollars when your competitor is only asking for $80 regardless of how many tapes are being transferred. You might be competitively priced for a small order, but not for an order of 40 tapes. I regret placing the order with Everpresent and wish I would have gone with the other company initially.