I brought my old movie tapes in to be made into CDs in November, with a promise of completion by December 23. One in particular was very important to me and was to be a Christmas gift to several family members. When I wasn't contacted by December 23, I called on the morning of December 24 and received the message that the office was closed. Someone finally contacted me from another state and said that if I paid my balance, she could send me the digital files right away until the CDs could be produced. I paid the money over the phone but did not receive the digital files until a week after Christmas. When I opened the one that was meant to be a gift, it was only partially there. When I returned to EverPresent in Newton to pick up my CDs, I asked why and was told there was a "crink" in the tape and it could not be copied, which was not true because I was able to watch the whole tape in your office as we consulted. I was told to leave my tape and it would be attempted again. I lost sleep over having left it and not just taking it back, as I wasn't sure I'd ever see it again. Finally I received a call saying my CD was ready to be picked up at your Burlington location. When I went there, they had no clue what I was talking about. I then went to Newton and was told there was a "mixup" and the CD was really in Newton. FINALLY I received the five CDs of the one very important movie tape and was able to give it as a late Christmas gift. Sadly, I won't be continuing to use your services, even though I was originally so excited that I had finally found a place I could trust with the hundreds of tapes I still need to convert. Maybe this is not typical of your service, but I found the whole experience more stressful than helpful! I believe I should have been refunded my money for what I was put through!