I actually do not want to give them even a star but to give a review I did. I believe they sent me a defective scooter because when I got it the front motor didn't work. They said shipped it back to them, so their technician can fix it. When I got it back from them within 10 minutes I rode it, the scooter became unbalance and fell, it caused accident and get hurt. It takes me a few days before I was able to look at it, found out the cables wrapped around the steering wheel which made it could not turn to either left or right and also affected the rear brake which in turn made it to fall. The scooter is worse than I got it the first time (front motor did not work), thanks to their so called technician. I will not send it back to them to fix it knowing what happened. It has been three weeks emailed them not only they did not want to refund me which I thought that is the right thing to do, and when I asked to send the cable and throttle so I can try to fix it they keep asking me to send photos which I did for this 3 weeks, and now they asked me to send videos. They do not have any intention to refund me nor send parts. Buyers beware where you buy your scooter.