eWheels answered my many questions about the Vsett 10+, often within an hour or two of my email - and always with 24 hours, even on weekends. This is why I bought from them. My order was processed and shipped within 24 hours of payment. My shipment, however, was held by FedEx in Phoenix for three days and they would not offer any reason why. My order arrived three days later – a total of 6 days in transit that should have been three. The box arrived in good condition with no evidence of mishandling. It was clear it had been opened and resealed – part of eWheels’ pre-ship inspection, verified by an inspection “Checklist” enclosed in the box. When an inner tube blew out before the first ride eWheels sent me another.