I bought the Turbo Lighting Plus a year ago from Ewheels. First off, the product itself is simply awesome. The Scooter can ride at a casual pace if you so choose, or you can completely rip it if you choose. It is very well built and is great both on road and off. The support of Ewheels though is what makes it all work. I needed a new break cable as I accidentally cut the front cable. I emailed them and they got right back to me and shipped the cable. I also wanted to save the battery by ordering the advanced charger that only charges up to 90%. It arrived the next day. Ewheels and their support team are awesome...