My order was processed and shipped within a short hour after payment. My shipment, however, was held by FedEx in my local state for unknown reasons for a few days. My order arrived 4 days later for a total of 1 week in transit that should have been three, but I think that is Fedex's shortcoming and not eWheels. I've never bought anything from eWheels before and I'm a brand new customer. Overall, I am very much satisfied with the service I've received especially from William and Jason, when I was worried about my shipment inquiries. So huge shoutout to both of them! I am currently in the process of inquiring about possible repair of my Vsett 10+ as it didn't charge at all after taking it out of the box to charge, and I'm very hopeful that eWheels' support team will get back to me with a solution about it :) eWheels, overall, gets a huge thumbs up from me!