Intro First off I am not new to scooters, when I moved to Nashville, I commuted every day for 3 months on a Lime or Bird from our Air B&B to the office. I am, however, new to I guess what you would call a performance scooter. I have not ridden for 2 years until yesterday. Research After much research, asking questions here, watching what seemed like an endless amount of YouTube videos I finally settles on a Vsett 10+. My criteria was pretty simple, being a heavy guy of 230lbs, and living in an area where its hilly, I needed something that was capable of hauling me around. I was not bothered about top speed, but I figured the more speed and torque the scooter had, the better suited to my requirements it would be. eWheels Buying Experience Once the decision was made on the scooter, the next step was to find a dealer. I choose eWheels. Now I knew nothing about them initially, although I did see one or two comments on reddit mentioning that their customer service was good. I came to realize just how good yesterday (more to come on that). The buying experience was up there with some of the best I have ever had for anything. I sent a number of emails to them and the response was almost immediate, even during the weekend. Any questions I asked were answered in a language I could understand but at the same time I never felt that I was being treated like a newbie. It was a nice feeling. They even threw in one of the portable electric pumps and some spare tubes. Who does that? Just an amazing buying experience. Delivery I had the scooter overnighted because, well, I just can't wait. It showed up the fowling day around 2pm with Fedex. A word of warning, it’s heavy, really heavy, too heavy for the female driver who did not even have a dolly to put it on. She said that she had advised her manager that if I were not at home she would be taking it back to the local hub. So just be aware of that, no matter who you order from. I’d have been pissed if my scooter was not with me after paying the overnight fee. eWheels Customer Service I had one issue. The screw that goes in the top of the stem was missing, so the screw that would have the yellow cap on top. I took a picture and emailed eWheels, they responded in I guess is was round 1 minute. Apologized profusely, informed me that it was safe to ride after I had checked some bolts where tight and then proceeded to overnight me missing part and include some Loctite. Now they must have just missed the Fedex cut off and the part arrives tomorrow, but the point is, they owned up to their mistake, but it right and then some. That’s all you can ask for. there was then some back and forth emails between us until about 7-8pm, just them giving me some advice. I am a stickler for customer service. I would go out of my way to pay top dollar for a product if I could guarantee good customer support. These guys are some of, if not the best I have dealt with.