thank you for your great customer service and Communications with my ORDER and over all Process.. Your Strength in completing my order to best narrow down my choice of upgraded wheel has completely satisfied my purchasing experience. - helped me on both the V11 and RS HT - kept me updated when i consistently asked about status updates - provided me with strong safety solutions (OEM battery vs upgraded battery) to prevent cut outs and thermal events - the purchase was seamless from 500 deposit to completion with options to switch from one wheel to another.. - offering more than just a single wheel purchase, fast charger, and accessories. - knowledge of specs and results of previous purchases from others - helped me narrow down what i would be satisfied with. all of those items above i would always buy from your business and recommend others as well.. trust me i will always say where i got this wheel from and encourage others to purchase from you