I purchased an Inmotion V11 from eWheels (EW)site. For the most part my experience with the EW team was positive with one very big snag. When I received the notification that my wheel had cleared customs and was ready to be shipped out, I was sent a link to pay the remainder of my balance and offers to purchase any upgrades I wanted. I opted for the rapid charger and also paid extra for expedited shipping. When I was told that my whole purchase would be shipped out, I made sure I was waiting at my house to receive the FedEx to make sure my wheel didn’t get stolen. Lo and behold there was no box on my porch. After raging for an hour, trying to talk to FedEx and getting the run around there I finally reached out to the EW group. All questions and concerns have to be done through email which is supremely frustrating when you are pulling your hair out thinking your $2000 plus item is poof. I can understand for ease of users email is good, but when there’s an obvious issue maybe giving out a number to reach a live person instead of 20 minute wait to get a back and forth “talk” would go a long way towards helping a situation calm down. Through emails with EW, I found out that my wheel had it even shipped yet, instead it was broken up into 2 parts, the upgraded charger which was delivered and then my wheel which was “shipping out tomorrow”. If I had known it was going to be broken up I wouldn’t have stressed thinking it had been stolen for two hours nor would I have paid extra for the expedited shipping. All of the problems I had could have been nullified with some clearer communication. All that being said, the actual customer service with the whole team not only with this issue, but others that I had along the way set my mind at ease and other than the frustrating parts I believe I made the right choice going with EW and will not hesitate to use them again for my next purchases. They really are the way to go!