My purchase of a KingSong 16XS was pretty easy here. I ordered on Black Friday and it took 8 days to arrive from when I ordered it. They didn't send it till the following Monday , so eWheels was quick to get it out since it was in stock. The courier was a day late. That is on the courier, not eWheels. What I think would be helpful - and the reason for the 4 stars - is if they have a section on the website that is more geared towards first time EUC riders (I may have missed it, if present). While I have watched a lot of videos prior to ordering and since, I'm finding out about all of the little things I need to order from amazon or other sources. A quick note about suggested protection gear would be nice. The couple items that would have been great to know when I was ordering all of my stuff is really centered around the tire inflation. My EUC arrived with about 15 psi - which I am okay with knowing some of the shipping restrictions. I am a heavier rider (245 lbs / 111 kg) and that just isn't enough to really use right away. The inflation valve has very minimal clearance and needs a special valve extension that will screw onto the valve which regular air pumps can then be attached to. Once this item comes in (and I get back from a business trip) I should be ready to start practicing and riding my EUC. Overall I will recommend anyone to eWheels that wants to get into EUC riding.