I had a pleasant experience dealing with eWheels. I had questions about the scooter I was considering and sent an email asking them. I got a response within hours, and then placed my order. Again, within hours I received an email notifying me the product was shipping that day, with a tracking number. Two days later I checked on the tracking and saw that the carrier had not received the shipment yet. I emailed asking about it. First thing Monday morning (California time) I received an apologetic response saying there'd been a mixup, and that the item would be shipped that day, which it was. Customer service was excellent, Yet one star missing for the mixup in shipping.