Got a V8S in November 2021 - first-ever wheel. A few weeks later, I managed to bang it up pretty good. I was fine - helmet, wrist guards, shin guards and motorcycle jacket - but the wheel had two shattered shell halves and a bent wheel rim. Ewheels promptly provided me with the replacement parts I needed from a return unit for quite a reasonable price, and was very helpful with information about bolt torques, etc. for reassembly. The only delay was waiting on the return unit. (They'd just been the victms of a warehouse fire, so no spares on-hand at the moment I trash my wheel, natch.) Very satisfied; loving the V8S, too.