As a newer e-scooter user, I had a lot of questions on the Vsett 10+ as I currently have a Ninebot Max. I soon realized after a few weeks (more like 5 rides) of using the Segway that I did crave a little more speed and torque from either a mid-range or advanced scooter. I did a ton of research by watching hundreds of YouTube videos on every scooter imaginable and narrowed it down to the Phantom V2 & Vsett 10+ for the price range I was looking at (2-2.5k). I didnt want this to turn into a spec vs spec war but more so for the aesthetic, build quality and customer support in the event something went mechanically wrong. I decided upon the Vsett 10+ however I had questions on few of the technical details and I reached out to both Alien and E-Wheels for inquires. While Alien did get back, nothing came close to the timely and thoroughness William did when he responded. I was shocked that he spent so much time explaining this PEV and all of the technical details that would help make my decision that much more validated. He was 100% correct and he also helped guide me through the setup and recommended P-settings for a user like me who is moving up to the next level. I realize that there are a few very popular retailers/distributors for these PEVs however my experience with William and eWheels was nothing short of amazing. I worked in the retail industry for many years so I have a decent idea of what customer service should be like and for that reason, I would recommend eWheels to anyone. Feel free to reach out to them and I would confidently say, you won't be disappointed in their communication, pricing and support. This Vsett 10+ is so fun however the power & torque are something I am still getting used to. Coming from a single motor (ninebot max) to a dual motor was a lot more than I expected however I'll eventually get used to it. One thing that I really do like is the way it looks and although it seems superficial, just walking by it in the garage with the yellow accents and sleek appearance puts a smile to my face. I am very happy with this purchase and again, can't thank William enough for the support and service he assisted with.