This is my 1st time using the company. Shipping and processing was fast, especially considering other companies shipping problems are taking up to 3 months. The mten3 is nice so far. Aparently a beginner should have started with a 16 inch wheel yet my budget and needs worked out beter with the mten3. Still learning but I am making progress. Hopefully I can be profitient enough to get a faster wheel. I had trouble with the start procedure and I was emailed within a day to silve the issue. I thought it was on but it was not. More instructions or clearer more indepth instructions would be handy. Had to feel my way around in the dark so to speak. The calibrating for a level start place had no coverage in instructions. I figured it out but proper instructions would have saved me a headache or 2. Not ewheels fault just letting you know what could have made it more clear for beginer riders. I do look forward to buying more devices in the future. A wide selection of etransport, very fun to browse around. May your busines thrive so we can put a real dent in polution. Not just fake regulations that do no help to the environment and just screw us out of our money.