eWheels has the best customer service of any company I have ever seen. They reply to questions via email, often within a few minutes and definitely within a couple hours. They’ve been extremely helpful whenever I’ve had any kind of problem and have covered warrantee repair issues quickly and efficiently. More than once I’ve asked for a small replacement part that they’ve sent out to me quickly and said ‘no charge’. They’re super knowledgeable, and everyone I’ve spoken with holds them in very high regard. They have super competitive prices and I see no reason whatsoever to buy my unicycles from any other place. I know this is clearly a glowing review but believe me, it’s all for very good reason. I genuinely feel like these guys care about their customers and they show it every day whenever anything is needed. I confidently tell anyone who asks about my unicycle, go to ewheels.com. It’s hands-down the best place I know of for buying one (and yes I have tried a couple other places early on and had issues with them). Once I found eWheels though, everything has been smooth sailing in terms of upgrading to new wheels and dealing with issues as they arise.