So where do I start… Alright so at first I didn’t do enough research and bought an Apollo Ghost. I liked it for a week until I saw the Bronco Xtreme 11!!! So I inquired about it @ ewheels. I ended up speaking with William. So after doing more and more research I saw that the Bronco didn’t have bad reviews really. So William was extremely helpful and patient with me as this is like my first scooter. Besides the Apollo that I grew out of in 2 weeks. William was there every step of the way helping me through it. When I received my Bronco I was completely lost on the shock installation. William got back to me even after I sent him 50 emails flipping out lol!!! But he guided me through that as well. Well finally get through that issue and then I’m READY to go for my first ride and I can’t go past 18mph!!!! WTF!!! Lol!!! Well email William for the 100th time. He took me through all the troubleshooting. He finally figured it out just over email, and video!!! This guy is good!!! Finally got on that bad boy and was flying around town!!! William is the man!!! He was extremely patient, helpful, responsive through email!!! Above and beyond!!! I would def suggest if your in the market for a scooter go to ewheels and try to get William to help!!! He also through in a new kickstand and different color grip tape as a gift!!! William you the man bro!!! Thanks again for all the help!!!! BTW lmk about the light up decks when you get them in!!! I LOVE THIS SCOOTER!!!! Bronco Xtreme 11 ALL DAY!!!! 🤘🏼🌪🛴🃏