There's a lot of praise for eWheels on the internet. Fortunately, I haven't had to put their support to the test yet. My Inmotion V12 HT arrived quickly and all has been working as expected. I've ordered some additional parts from eWheels (seat and honeycomb pedals), cause their prices were significantly better than Amazon's even with shipping costs which eWheels decided to refund after ordering - I think the website charged for shipping accidentally. But IMO, their action to correct this without me bringing it to their attention speaks to their credibility as an honest business. I also feel more confident with my purchase from eWheels knowing that they've built a reputation for providing great customer service for the products they sell. I have 0 complaints and I intend to continue ordering from them in the future.