As always, Jason and the team have provided a perfectly positive purchase experience. Promptly answers questions before and after receiving the product, in my case, the Inmotion V12HS. I've only ridden it a few times but I'm quite impressed with it. I was intimidated and a little nervous at first. This wheel is substantially larger and beefier than the Kingsong 16S which at the time, was my only EUC. But, I quickly got the hang of the new wheel, basically getting used to the weight and the thicker three-inch tire. I was afraid that I wouldn't like the high pedal setting but love it. It hasn't gotten squirrely on me so I'm happy with that. Love the seemingly endless power and speed. Haven't gone faster than 26mph yet... So many settings to go through but all in all, I like it a lot. I'm glad I went through eWheels. Other than FedEx making me wait an extra day to receive it with no explanation, a complete, positive experience.