I highly recommend purchasing from Ewheels.com. Their customer service is 5 stars and they answered and solved every question I had and they responded very fast to all emails. I am a new EUC owner and rider and don't know all there is to how the wheel works. And had a few issues they helped me fix like the battery not charging to 100% and issues with the wheel update in the app. But both problems were solved quickly. They ship orders out fast and they even gave me free shipping on my orders, refunding the shipping cost. My orders arrived within one or two business days. They give as a bonus a seat (V12), grip pedals (V12) and wrist guards free. I am very impressed with the service and company and will purchase again from Ewheels and recommend others do the same