Fantastic experience buying my first EUC from eWheels. Got the KS 18XL. Ordered right before Christmas (during the crazy week when everything is shutting and slowing down, not vice versa). Received the wheel a few days later, long before New Years! Jason answered my admin questions basically right away. Wristguards came with the wheel, which was in perfect condition and has performed flawlessly. A neoprene wheel cover was complimentary and arrived a few days later. Taught myself how to ride within about a week of daily practice, and since then have been doing rides of many miles at a time. Only laid her down three times, all in that first week, and all at near zero speed. The shock pads I stuck onto the various extremeties of the wheel took all of the contact with the pavement. Gear up folks! It's the gear that gives you the confidence to practice all the moves you'll need. I definitely will be buying from eWheels again when I move up to my next wheel. I would highly recommend....they helped make the rather daunting prospect of buying this foreign device, that I knew practically nothing about how to use, into a positive and pleasurable experience. :))