After months of looking at scoots and reading online reviews, we finally bought two Swifts for the family to use (two teens and two adults). Upon arrival, one of the scooters kept shutting off, and after a quick back and forth with EWheels, they sent me a prepaid label and I sent it back while they sent a replacement the same day: really great service and response time, even if it was a bummer. As for the scooter: it is bigger and better built than I thought it looked in the picture. Its actually really impressive. The dual shocks on the rear work well, and the pneumatic front tire with small spring shock work okay, though I see why bigger tires equals a better ride. The Swift is plenty powerful, and I even had my neighbor try it out because they have the ninebot max, and they said it has a lot more power than theirs. Although I wouldn't want any more power for my two teen girls, I wouldn't mind a bit more power for myself, as we live in a really hilly area and it does slow down going up the big hills (I guess I'll have to look at the lightning for myself). The scooter's lights are totally adequate, though it doesn't have the fancy light effects of the 9, but for $200 less, it was a good choice. The breaking is great, another benefit over my neighbors ninebot max, and I'm glad that it has dual mechanical breaks to go with the regen brake. Overall, we are happy with it; I'm not totally sure how the real world range is, though my daughter did take it a couple of miles to her friend's house and back and it's still reading full charge. Thanks again for the great customer service. Update: after a couple weeks with them, we really like them. They easily go the 10 miles of hilly bike paths we bought them for with juice to spare. The rear shocks soften up a little too much for a 175lb rider, but are still better than no shocks, and they are perfect for the two teens. They do die on steep hills, but all single motor scooters do, from what I hear. The only other thing to say is that its way better than our neighbors ninebot max. Faster, peppier, better range, and shocks...