Excellent experience all around with eWheels—but they might want to consider shippers other than FedEx. It's difficult to really review eWheels as I needed zero interaction with anything other than the website. My KS16XS shipped next day in the KS retail box inside the overbox and arrived in perfect shape 5 days later. FedEx promised delivery Thursday, then Friday and actually delivered on Saturday (6 days after order) even though I had a vacation hold. I wasn't home to provide the direct signature but they called and I gave them permission to leave it anyway. Thank you for the wrist guards, they are excellent (wide skid plate is really good) and being a new rider I obviously got to "test" them on day one. Be sure to wear your protection equipment, you'll already look dorky enough on your EUC, the gear doesn't make it any worse and it WILL get used.