100% genuine, professional, polite, understanding and accommodating company. First class. They lost money on based on my initial review, but went out of their way to make my $80 purchase right. Katie was so understanding as was the company. First rate small business who cares about their reputation. HIGHLY RECOMMEND BUSINESS AND PRODUCTS......Initial review30x60 table cover. Charged not held card day 1. Waited 5 days to inquire about status. Stated mfg delay but would expedite for me. Never expedited, still got original ship date. 14 days total. Came rolled. Still trying to flatten. Not 30x60. 30x59.85. Smell to it. 3 stars only b/c it does look great