A friend and I booked a 13 day Greece island hopping trip that started in Athens. We wanted time to explore the city so came a week before. First issue is they said the airport transfer would be included but then they wouldn’t pay because we came a week early. Said they would just cover a transfer from our Airbnb to the hotel instead which was one block away saving them approximately a $50 airport transfer. Day 1…all our confirmation emails state our transfer from the Airbnb to the hotel would be at noon on April 27th. No one showed up! Leaving us to fend for our self to get to the hotel. When we arrived at the hotel they say we aren’t booked till the following day. Our confirmation clearly states the 27th transfer to hotel with each days excursions clearly listed starting with the Acropolis tour on the 28th. After a call to exoticca they say someone will come meet us. When the exoticca representative shows up he wants us to pay for the hotel for the night and says that our whole tour is a day behind all the confirmed dates we have making us stay in Athens an extra night with nothing to do the next day and loosing a night off in Santorini at the end of our trip. Secondly we were Told our tour group would be 6-10 people and then found out that it will be 29 from this same rep. This is upsetting to us as I have medical conditions and booked a small group so I would have less exposure to others on a bus etc. Lastly when we checked in the hotel (which was changed after booking the trip to a way worse looking one) staff told us to be very carful outside the hotel as it isn’t a safe area 😳 So keep this in mind if you are thinking of booking with exoticca. So far nothing has be done for us for the massive screw ups and crappy hotel.