Just returned from our Exoticca holiday to Jordan and Egypt. I will never use them again. Firstly, they never produced an itinerary that matched what we did, which made it impossible to plan our free time. Travelling from Amman to Cairo we arrived around 18.30, only to be told we had to be ready to leave our hotel at 02.45 the next morning to get the 05.30 flight to Luxor. Due to the organisational shambles of the locally contracted tour operator, we didn’t get into our hotel room until 21.15 thirdly, Exoticca routed us via Bahrain to/from London to both Amman and Cairo. Cairo to London direct is about 5 hours. Via Bahrain, from Cairo to Heathrow was scheduled to take 12 hours including 2 hours in Bahrain, which is a pain, but I guess it was significantly cheaper. What actually happened was that Gulf Air cancelled our 20.00 flight from Cairo to Bahrain and rebooked us on the 13.00 flight out of Cairo. So our journey took 19 hours including a 9 hour stopover in Bahrain. We lost most of the last day of our holiday in Cairo. I chased Exoticca for 4 days to find an alternative, but they did nothing until the day before our return. They came up with an option that I had already found online to fly direct with British Airways if we paid an extra £460 each, which was the full price I could get easily online. Any clown could find that flight and say they had offered us an alternative. By doing my own research (no help from Exoticca), I found out that Gulf Air would offer us a transit hotel room and evening dinner free of charge, which did help to mitigate the overly long journey. Would have been nice if Exoticca had used their travel expertise (not!) to advise us of this. Nightmare company!