Unfortunately this system does not allow you to give 0 starts. I booked a trip to Japan with Exoticaa which was due to take place in 2020, due to the pandemic the trip has been repeatedly postponed. However I held faith with the company and allowed them to hold onto my money. The holiday is now due to take place this year . Exoticaa have provided a new “itinerary “ in which they have downgraded hotels, removed meals and also an excursion that had all already been purchased. They advise that the itinerary was changed in 2022 ( I received no notification of this) , and “apologise for any inconvenience.” They have in effect decided to keep my money and in return give me something entirely different to what I purchased. Complete mis-selling. Buyer beware!