xoticca is basically a travel broker. Having just come back from Costa Rica we would never use them again. There is no one on the ground if things go wrong. When we complained about the safety of one of the hotels we were told that reviews on such platforms as booking.com had given good ratings. Is this how they chose their hotels? One of ours had an open building site with huge glass shards in the ground outside our room. We travelled with friends but they were put in different trips, hotels and transport. We would never use this company again. We are well travelled and have done independent trips, volunteering and used other travel companies. This was shocking!