We booked in October 2023 to go in the Egypt pyramid nile cruise in March 2024. Paid a first instalment of £1,800. However we have decided not to go. They tell us they keep the instalment we paid as a deposit and a penalty. Surely not the full amount? I ask them how much is the deposit? No answer. I ask can we use the instalment towards a different holiday? No answer. I've emailed again twice this request? No answer. In 3 weeks time if we don't pay the outstanding amount, they cancel the holiday and keep our instalment of £1,618. This is all one big joke!
1 year ago
Exoticca has a
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